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users:troubleshooting [2015/08/31 07:46] zukabu created |
users:troubleshooting [2015/09/07 15:48] cmotc moved "Why is Tox killing my internet connection off the FAQ page. Going to write a more user-friendly version of the answer shortly. |
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+ | ===== Troubleshooting ===== | ||
There' | There' | ||
- Client issues. Please report them to your client bug tracker (for example, [[https:// | - Client issues. Please report them to your client bug tracker (for example, [[https:// | ||
- | - Packaging issues. If you have troubles with your Tox repository, please report them to https:// | + | - Packaging issues. If you have troubles with your Tox repository, please report them to the infrastructure mailing list at [[infrastructure@lists.tox.chat]], or directly to the administrator at [[admin@tox.chat]] |
- | - Core issues. They' | + | - Issues with the Tox core library should be reported |
===== Known issues ===== | ===== Known issues ===== | ||
- | |||
- | ==== Friend request doesn' | ||
- | Requirements for friend request (FR) to work: | ||
- | |||
- | - Other side has to be online to receive FR. | ||
- | - Other side has to accept FR after receiving it. | ||
- | |||
- | If you are //sure// that other side was online when you have sent FR, and they did not receive it, please report it. | ||
==== Antivirus reports problems ==== | ==== Antivirus reports problems ==== | ||
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==== Groupchats issues ==== | ==== Groupchats issues ==== | ||
- | Unfortunately, | + | Unfortunately, |
+ | |||
+ | |||
+ | ==== Why is Tox killing my internet connection? ==== | ||
+ | |||
+ | tl;dr: Your network connection deserved to be killed. | ||
+ | |||
+ | Explanation: | ||
+ | Sometimes you will have a router or some other network device which does not want to work well with Tox. In fact, it may outright refuse to work at all, " | ||
+ | |||
+ | > < | ||
+ | > < | ||
+ | > < | ||
+ | > . | ||
+ | > . | ||
+ | > < | ||
+ | |||
+ | There isn't a lot that could be done about it, but there is a workaround - you can disable UDP in your Tox clients and see whether it would help. | ||
+ | |||
+ | |||
+ | ==== Both parties must be online for a friend request to complete ==== | ||
+ | Tox messaging of all kinds(including Friend Requests) requires both parties to be online at the time the exchange takes place. Try to make sure that both computers are connected to the network when the friend requests are made. | ||
+ | |||
+ | In order for a friend request to complete: | ||
+ | |||
+ | - Other side has to be online to receive the Friend Request. | ||
+ | - Other side has to accept Friend Request after receiving it. | ||
+ | If you are //sure// that other side was online when you sent the Friend Request, and they did not receive it, please report it. |