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users:troubleshooting [2015/08/31 07:46]
zukabu created 		users:troubleshooting [2015/09/07 15:32]
cmotc Added title line. Fixed some grammar issues. Changed title of FR issue, added explication, fixed grammar.
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 +===== Troubleshooting =====
 There's several possible kinds of issues: There's several possible kinds of issues:
   - Client issues. Please report them to your client bug tracker (for example, [[https://github.com/tux3/qTox/issues|qTox bug tracker]], [[https://github.com/Impyy/Toxy/issues|Toxy bug tracker]] or [[https://github.com/notsecure/uTox/issues|uTox bug tracker]]).   - Client issues. Please report them to your client bug tracker (for example, [[https://github.com/tux3/qTox/issues|qTox bug tracker]], [[https://github.com/Impyy/Toxy/issues|Toxy bug tracker]] or [[https://github.com/notsecure/uTox/issues|uTox bug tracker]]).
-  - Packaging issues. If you have troubles with your Tox repository, please report them to https://github.com/suhr/Packaging +  - Packaging issues. If you have troubles with your Tox repository, please report them to the infrastructure mailing list at [[infrastructure@lists.tox.chat]], or directly to the administrator at [[admin@tox.chat]] 
-  - Core issues. They're reported at [[https://github.com/irungentoo/toxcore/issues|toxcore bug tracker]]. Do not report an issue to toxcore if you are not entirely sure whether it's a core issue, prefer to report it as a client issue instead.+  - Issues with the Tox core library should be reported to the [[https://github.com/irungentoo/toxcore/issues|toxcore bug tracker]]. Do not report an issue to toxcore if you are not entirely sure whether it's a core issue. Instead, report it as a client issue.
  
 ===== Known issues ===== ===== Known issues =====
- 
-==== Friend request doesn't work ==== 
-Requirements for friend request (FR) to work: 
- 
-  - Other side has to be online to receive FR. 
-  - Other side has to accept FR after receiving it. 
- 
-If you are //sure// that other side was online when you have sent FR, and they did not receive it, please report it. 
  
 ==== Antivirus reports problems ==== ==== Antivirus reports problems ====
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 ==== Groupchats issues ==== ==== Groupchats issues ====
  
-Unfortunately, current tox groupchats doesn't support saving, moderation or joining without invite. //New groupchats// will fix that isssues, yet it is still in development.+Unfortunately, current Tox groupchats don't support saving, moderation or joining without invite. The //New groupchats,// which are still in development, will fix these issues. 
 + 
 +==== Both parties must be online for a friend request to complete ==== 
 +Tox messaging of all kinds(including Friend Requests) requires both parties to be online at the time the exchange takes place. Try to make sure that both computers are connected to the network when the friend requests are made. 
 + 
 +In order for a friend request to complete: 
 + 
 +  - Other side has to be online to receive the Friend Request. 
 +  - Other side has to accept Friend Request after receiving it.
  
 +If you are //sure// that other side was online when you sent the Friend Request, and they did not receive it, please report it.

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