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users:problematic_antivirus_software [2015/07/08 17:35] – created zetokusers:problematic_antivirus_software [2016/06/13 17:07] (current) – more reports + formatting promctagonist
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 If your antivirus is not on a list, you may want to report it. Please also report problem to your antivirus makers. If your antivirus is not on a list, you may want to report it. Please also report problem to your antivirus makers.
- 
  
 ===== List of problematic antiviruses ====== ===== List of problematic antiviruses ======
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   * Ad-Aware (2015-06-13, reported qTox as “''Gen:Variant.Adware.SMShoax.9''” )   * Ad-Aware (2015-06-13, reported qTox as “''Gen:Variant.Adware.SMShoax.9''” )
 +  * [[http://www.lavasoft.com/mylavasoft/contact| Contact LavaSoft]]
 +
 +
 +==== AegisLab ====
 +
 +  * AegisLab (2016-04-10, reported qTox updater as “''Troj.Msil.Gen!c''” ) 
 +  * [[https://www.virustotal.com/en/file/c9fbb9a90a99ec1a677c70e46cb682688e5db7748e4692e233875e3fd09cc77b/analysis/| Virus Scan]]
 +  * [[http://aegislab.com/Contact/| Contact AegisLabs]]
  
  
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   * ALYac (2015-06-13, reported qTox as “''Gen:Variant.Adware.SMShoax.9''” )   * ALYac (2015-06-13, reported qTox as “''Gen:Variant.Adware.SMShoax.9''” )
 +  * [[http://asia.alyac.com/aboutus/contactus.aspx| Contact ALYac]]
  
  
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   * Arcabit (2015-06-13, reported qTox as “''Trojan.Adware.SMShoax.9''” )   * Arcabit (2015-06-13, reported qTox as “''Trojan.Adware.SMShoax.9''” )
 +  * [[http://www.arcabit.pl/contacts| Contact Arcabit]]
  
  
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   * Avira (2015-03-20, reported qTox update as “''TR/Crypt.XPACK.Gen2''” )   * Avira (2015-03-20, reported qTox update as “''TR/Crypt.XPACK.Gen2''” )
 +  * [[https://www.avira.com/en/contact| Contact Avira]]
 +  * [[https://avira.ideascale.com/?utm_source=website&utm_medium=selfhelp| Another way of contacting Avira]]
  
  
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   * BitDefender (2015-06-13, reported qTox as “''Gen:Variant.Adware.SMShoax.9''” )   * BitDefender (2015-06-13, reported qTox as “''Gen:Variant.Adware.SMShoax.9''” )
 +  * [[http://www.bitdefender.com/support/contact-us.html| Contact BitDefender]]
  
  
-==== Emisoft ====+==== Emsisoft ====
  
   * Emsisoft (2015-06-13, reported qTox as “''Gen:Variant.Adware.SMShoax.9 (B)''” )   * Emsisoft (2015-06-13, reported qTox as “''Gen:Variant.Adware.SMShoax.9 (B)''” )
 +  * [[https://www.emsisoft.com/en/support/contact/| Contact Emsisoft]]
  
  
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   * F-Secure (2015-06-13, reported qTox as “''Gen:Variant.Adware.SMShoax''” )   * F-Secure (2015-06-13, reported qTox as “''Gen:Variant.Adware.SMShoax''” )
 +  * [[https://www.f-secure.com/en/web/home_global/support/| Contact F-Secure]]
  
  
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   * GData (2014-11-12, reported qTox updater as “''Virus: Gen:Variant.Kazy.205528''” )   * GData (2014-11-12, reported qTox updater as “''Virus: Gen:Variant.Kazy.205528''” )
   * GData (2015-06-13, reported qTox as “''Gen:Variant.Adware.SMShoax.9''” )   * GData (2015-06-13, reported qTox as “''Gen:Variant.Adware.SMShoax.9''” )
 +  * [[https://www.gdata-software.com/support| Contact GData]]
  
  
-==== MicroWorld ====+==== Ikarus ==== 
 + 
 +   * Ikarus (2016-06-13, reported qTox installer as “''Trojan.MSIL.CoinStealer''”) 
 +   * [[https://www.virustotal.com/en/file/3ad5b6741982960a1880598b94b9076881318e5556742da2caf16c88b7ef3d3b/analysis/1465817669/ | Virus Scan]] 
 +   * [[https://www.ikarussecurity.com/contact/ | Contact Ikarus]] 
 + 
 + 
 +==== Jiangmin ==== 
 + 
 +   * Jiangmin (2016-06-13, reported qTox installer as “''Trojan.MSIL.axpe''”) 
 +   * [[https://www.virustotal.com/en/file/3ad5b6741982960a1880598b94b9076881318e5556742da2caf16c88b7ef3d3b/analysis/1465817669/| Virus Scan]] 
 +   * [[http://www.jiangmin.com/aboutus/address/ | Contact Jiangmin]] (Email addresses have self-explanatory English names) 
 + 
 + 
 +==== Kapersky ==== 
 + 
 +  * Kapersky (2016-04-10, reported qTox updater as “''Trojan.MSIL.CoinStealer.ej''” ) 
 +  * [[https://www.virustotal.com/en/file/c9fbb9a90a99ec1a677c70e46cb682688e5db7748e4692e233875e3fd09cc77b/analysis/| Virus Scan]] 
 +  * [[http://www.kaspersky.com/about/contactinfo| Contact Kapersky]] 
 + 
 + 
 +==== Micro-World ====
  
   * MicroWorld-eScan (2015-06-13, reported qTox as “''Gen:Variant.Adware.SMShoax.9''” )   * MicroWorld-eScan (2015-06-13, reported qTox as “''Gen:Variant.Adware.SMShoax.9''” )
 +  * [[http://www.micro-world.com/ContactUs.htm| Contact MicroWorld]]
  
  
-==== TrendMicro ====+==== Panda Free Antivirus ==== 
 + 
 +  * Panda Free Antivirus (2015-09-03, reported qTox as “[[https://github.com/tux3/qTox/issues/2170 |suspicious software]]” ) 
 +  * [[http://www.pandasecurity.com/usa/homeusers/support/contact.htm| Contact Panda Security]] 
 + 
 + 
 +==== Rising ==== 
 + 
 +  * Rising (2016-04-10, reported qTox updater as “''NS:Adware.GigaClicks!1.A4C7 [F]''” ) 
 +  * [[https://www.virustotal.com/en/file/c9fbb9a90a99ec1a677c70e46cb682688e5db7748e4692e233875e3fd09cc77b/analysis/| Virus Scan]] 
 +  * [[http://www.rising-global.com/| Contact Rising (No longer offering support but false positives can be reported)]] 
 + 
 + 
 +==== Trend Micro ====
  
   * TrendMicro (2014-11-12, reported qTox installer as “''PAK_Generic.005''” )   * TrendMicro (2014-11-12, reported qTox installer as “''PAK_Generic.005''” )
   * TrendMicro-HouseCall (2014-11-12, reported qTox installer as “''PAK_Generic.005''” )   * TrendMicro-HouseCall (2014-11-12, reported qTox installer as “''PAK_Generic.005''” )
 +  * [[http://www.trendmicro.com/us/about-us/contact/index.html| Contact Trend Micro]]
 +
 +
 +==== Zillya ====
 +
 +   * Zillya (2016-06-13, reported qTox installer as “''Trojan.CoinStealer.Win32.64''”)
 +   * [[https://www.virustotal.com/en/file/3ad5b6741982960a1880598b94b9076881318e5556742da2caf16c88b7ef3d3b/analysis/1465817669/ | Virus Scan]]
 +   * [[http://en.zillya.com/support.html | Contact Zillya]]
  

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