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users:troubleshooting [2015/09/07 15:48]
cmotc moved "Why is Tox killing my internet connection off the FAQ page. Going to write a more user-friendly version of the answer shortly. 		users:troubleshooting [2020/08/15 07:36] (current)
nurupo [Troubleshooting] We don't provide packages anymore
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 There's several possible kinds of issues: There's several possible kinds of issues:
   - Client issues. Please report them to your client bug tracker (for example, [[https://github.com/tux3/qTox/issues|qTox bug tracker]], [[https://github.com/Impyy/Toxy/issues|Toxy bug tracker]] or [[https://github.com/notsecure/uTox/issues|uTox bug tracker]]).   - Client issues. Please report them to your client bug tracker (for example, [[https://github.com/tux3/qTox/issues|qTox bug tracker]], [[https://github.com/Impyy/Toxy/issues|Toxy bug tracker]] or [[https://github.com/notsecure/uTox/issues|uTox bug tracker]]).
-  - Packaging issues. If you have troubles with your Tox repository, please report them to the infrastructure mailing list at [[infrastructure@lists.tox.chat]], or directly to the administrator at [[admin@tox.chat]] 
   - Issues with the Tox core library should be reported to the [[https://github.com/irungentoo/toxcore/issues|toxcore bug tracker]]. Do not report an issue to toxcore if you are not entirely sure whether it's a core issue. Instead, report it as a client issue.   - Issues with the Tox core library should be reported to the [[https://github.com/irungentoo/toxcore/issues|toxcore bug tracker]]. Do not report an issue to toxcore if you are not entirely sure whether it's a core issue. Instead, report it as a client issue.
  
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 ==== Why is Tox killing my internet connection? ==== ==== Why is Tox killing my internet connection? ====
  
-tl;dr: Your network connection deserved to be killed.+Some routers go offline when using Tox, as they incorrectly track UDP packets sent to an ip/port as an individual connection, eventually hitting a connection limit and disconnecting. This is partially a core issue, and work is being done to mitigate its effect. In the meantime, there is a workaround - **disable UDP in your Tox client**, as this will reduce the number of connections tracked by the router.
  
-Explanation: +==== Both parties must be online for a message to send ==== 
-Sometimes you will have a router or some other network device which does not want to work well with Tox. In fact, it may outright refuse to work at all, "dying" at your hands. +Tox messaging of all kinds requires both parties to be online at the time the exchange takes place. Some clients implement pseudo-offline messages, where they save a message and schedule it for delivery the next time you and your friend are both online. This is safe, but it still requires both parties to be online. The developers are working on an implementation of offline messaging which works without compromising the security, privacy, and decentralization that Tox promises.
- +
-> <irungentoo> the routers dieing is caused by too many connections +
-> <irungentoo> some idiotic routers treat one UDP packet sent to an ip/port as one connection +
-> <irungentoo> and keep track of it +
-> . +
-> . +
-> <irungentoo> and the reason why hole punching doesn't work very well on newer routers +
- +
-There isn't a lot that could be done about it, but there is a workaround - you can disable UDP in your Tox clients and see whether it would help.+
  
 +If you use a client which allows you to schedule [[users:offline_messaging#pseudo-offline_messaging_vs_fully_offline_messaging| pseudo-offline messages]], in order for them to be delivered you have to both be online. If you are the person who scheduled the message, staying online at your computer will help maximize the chance you will be online at the same time as the intended recipient, but leaving your computer or device unattended with messages visible on the screen is a potential security risk to somebody who just happens to walk by.
  
 ==== Both parties must be online for a friend request to complete ==== ==== Both parties must be online for a friend request to complete ====
-Tox messaging of all kinds(including Friend Requests) requires both parties to be online at the time the exchange takes place. Try to make sure that both computers are connected to the network when the friend requests are made.+Tox messaging of all kinds (including Friend Requests) requires both parties to be online at the time the exchange takes place. Try to make sure that both computers are connected to the network when the friend requests are made.
  
 In order for a friend request to complete: In order for a friend request to complete:

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