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users:troubleshooting [2015/09/01 13:01]
zukabu [Groupchats issues] 		users:troubleshooting [2015/09/07 19:55]
cmotc
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 +===== Troubleshooting =====
 There's several possible kinds of issues: There's several possible kinds of issues:
   - Client issues. Please report them to your client bug tracker (for example, [[https://github.com/tux3/qTox/issues|qTox bug tracker]], [[https://github.com/Impyy/Toxy/issues|Toxy bug tracker]] or [[https://github.com/notsecure/uTox/issues|uTox bug tracker]]).   - Client issues. Please report them to your client bug tracker (for example, [[https://github.com/tux3/qTox/issues|qTox bug tracker]], [[https://github.com/Impyy/Toxy/issues|Toxy bug tracker]] or [[https://github.com/notsecure/uTox/issues|uTox bug tracker]]).
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 ===== Known issues ===== ===== Known issues =====
- 
-==== Friend request doesn't work ==== 
-Requirements for friend request (FR) to work: 
- 
-  - Other side has to be online to receive FR. 
-  - Other side has to accept FR after receiving it. 
- 
-If you are //sure// that other side was online when you have sent FR, and they did not receive it, please report it. 
  
 ==== Antivirus reports problems ==== ==== Antivirus reports problems ====
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 ==== Groupchats issues ==== ==== Groupchats issues ====
  
-Unfortunately, current tox groupchats doesn't support saving, moderation or joining without invite. The //New groupchats,// which are still in development, will fix these issues.+Unfortunately, current Tox groupchats don't support saving, moderation or joining without invite. The //New groupchats,// which are still in development, will fix these issues. 
 + 
 + 
 +==== Why is Tox killing my internet connection? ==== 
 + 
 +tl;dr: Your network connection deserved to be killed. 
 + 
 +Explanation: 
 +Sometimes you will have a router or some other network device which does not want to work well with Tox. In fact, it may outright refuse to work at all, "dying" at your hands. 
 + 
 +> <irungentoo> the routers dieing is caused by too many connections 
 +> <irungentoo> some idiotic routers treat one UDP packet sent to an ip/port as one connection 
 +> <irungentoo> and keep track of it 
 +> . 
 +> . 
 +> <irungentoo> and the reason why hole punching doesn't work very well on newer routers 
 + 
 +There isn't a lot that could be done about it, but there is a workaround - you can disable UDP in your Tox clients and see whether it would help. 
 + 
 +==== Both Parties must be online for a message to send ==== 
 +Tox messaging of all kinds requires both parties to be online at the time the exchange takes place. Some clients implement pseudo-offline messages, where they save a message and schedule it for delivery the next time you and your friend are both online. This is safe, but it still requires both parties to be online. The developers are working on an implementation of offline messaging which works without compromising the security, privacy, and decentralization that Tox promises. 
 + 
 +If you use a client which allows you to schedule [[users:offline_messaging#pseudo-offline_messaging_vs_fully_offline_messaging| pseudo-offline messages]], in order for them to be delivered you have to both be online. If you are the person who scheduled the message, staying online at your computer will help maximize the chance you will be online at the same time as the intended recipient, but leaving your computer or device unattended with messages visible on the screen is a potential security risk to somebody who just happens to walk by. 
 + 
 +==== Both parties must be online for a friend request to complete ==== 
 +Tox messaging of all kinds(including Friend Requests) requires both parties to be online at the time the exchange takes place. Try to make sure that both computers are connected to the network when the friend requests are made. 
 + 
 +In order for a friend request to complete: 
 + 
 +  - Other side has to be online to receive the Friend Request. 
 +  - Other side has to accept Friend Request after receiving it.
  
 +If you are //sure// that other side was online when you sent the Friend Request, and they did not receive it, please report it.

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